Privacy policy

Last updated: 2025-12-09 (we can updated at anytime)

1. Introduction

This Privacy Policy explains how www.brunosglam.com (“Bruno’s Glam”, “we”, “our”, “the Site”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

We are fully committed to protecting your privacy, ensuring transparency, and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller & Legal Information

Data Controller:
St. Bruno Group Of Companies, MB
Legal Entity Code: 305992396
VAT Code: LT100016032917
Registered Address: Šv. Stepono g. 27C-47, LT-01315 Vilnius, Lithuania

Contact Details:
📧 help@brunosglam.com

If you have questions about our privacy practices or wish to exercise your data protection rights, you may contact us at any time.

3. Personal Information We Collect

We collect personal information to provide our services, operate our online store, fulfill orders, improve user experience, and comply with legal requirements.

A. Device Information

Purpose:
To ensure website functionality, performance optimization, fraud prevention, and analytics.

Collection Method:
Automatically through cookies, pixels, log files, and similar technologies.

Shared With:

  • Shopify (our e-commerce platform)

Information Collected:

  • IP address

  • Browser type & version

  • Device type

  • Time zone

  • Cookie identifiers

  • Pages/products viewed

  • Search terms

  • Site interaction data

B. Order & Checkout Information

Purpose:
To process and fulfill your orders, including:

  • Payment processing

  • Delivery arrangements

  • Invoicing

  • Customer communication

  • Fraud monitoring

  • Sending order confirmations & updates

  • Marketing (only where consent is given)

Collection Method:
Directly from you at checkout.

Shared With:

  • Shopify

  • Payment processors (Paysera, Stripe, PayPal, etc.)

  • Delivery partners (couriers, postal services)

Information Collected:

  • Full name

  • Billing & shipping address

  • Payment information

  • Email address

  • Phone number

  • Order details & history

C. Customer Support & Communication

Purpose:
To assist you with inquiries, resolve issues, locate orders, and provide service updates.

Collection Method:
Provided voluntarily by you.

Shared With:

  • Shopify (platform integrations)

  • Delivery partners

  • Payment services (only when necessary)

Information Collected:

  • Name

  • Email

  • Phone number

  • Order number

  • Tracking information

  • Entire message or correspondence content

4. Sharing Your Personal Information

We only share your personal data with trusted service providers and partners necessary to provide our services.

Examples:

  • Shopify (store hosting & processing)

  • Courier companies (delivery of your order)

  • Payment processors (secure payments)

  • Analytics & marketing partners (only with consent)

We may also disclose information to authorities when legally required (e.g., tax authorities, law enforcement).

We never sell your personal data.

5. Direct Marketing & Analytics

With your consent, we may use your data for:

  • Promotional emails

  • Product updates

  • Exclusive offers

Analytics Tools

We may use tools such as Google Analytics to understand how visitors interact with our website.

You may opt out of marketing at any time by emailing:
📧 help@brunosglam.com

6. How We Use Your Personal Information

We use your personal data to provide a seamless shopping experience, including:

  • Offering products and processing orders

  • Completing payments

  • Delivering products

  • Preventing fraud

  • Improving our website

  • Providing customer support

  • Complying with legal obligations

7. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent

  • Performance of a contract (e.g., fulfilling your order)

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate interests, such as website functionality and fraud prevention

8. Retention & Security of Personal Data

We retain your personal data only as long as necessary to:

  • Fulfill your order

  • Provide customer support

  • Meet accounting, legal, and reporting requirements

Security

We employ industry-standard physical and technical measures to protect your data from:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration

9. Your GDPR Rights

You have the following rights regarding your personal information:

  • Right to access your data

  • Right to correction

  • Right to deletion (“right to be forgotten”)

  • Right to restrict processing

  • Right to object (including marketing)

  • Right to data portability

  • Right to withdraw consent

To exercise these rights:
📧 help@brunosglam.com

International Transfers

Shopify may transfer your information to:

  • Ireland

  • Canada

  • United States

GDPR compliance information:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

10. Cookies

Cookies improve your shopping experience by remembering settings, enabling key store functions, and analyzing site performance.

We use:

  • Required functional cookies

  • Performance cookies

  • Advertising cookies

  • Social media/campaign cookies

Blocking cookies may reduce website functionality.

More information: www.allaboutcookies.org

11. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect:

  • Legal changes

  • Technology updates

  • Business developments

The latest version will always be available on this page.

12. Complaints

If you believe your privacy rights have been infringed, please contact us first at:
📧 help@brunosglam.com

If you are not satisfied with our response, you may file a complaint with the:
State Data Protection Inspectorate (Lithuania)
📧 ada@ada.lt